Privacy Policy & Security

By sharing our Privacy Policy, we hope to help you understand how information can create new opportunities for our customers, as well as to reassure you that we respect and honor customer requests to restrict and protect personal information.

Our perspective has always been and continues to be about enhancing our customers' experience before and after purchase... in store, online, and ultimately at home.

Getting to Know You
When you make a purchase online, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Back to Top

Getting To Know What You Like
We also gather customer information by taking note of the purchases you make online, and from our catalogues. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps us to continue to seek out designs you may find relevant and unique.
Back to Top

Information At Your Service
The personal information we collect is primarily intended to offer better customer service and to improve communications. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.

When you shop at one of our retailers, order from our catalogues, or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products, and a creative approach to shopping for your home.
Back to Top

Information Secure Under Lock And Key
We take all reasonable steps to protect our customers' personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.

When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL).

How can I check to make sure my connection is secure?

Look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
Back to Top

Update Your Information
Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address, and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.
Back to Top

Information
We do not sell your information to other companies. When you purchase a product online, your credit card is charged only when your order is shipped, and your credit card information is never re-used except to issue refunds or make other required adjustments.

We use state-of-the-art software to encrypt your credit card numbers and personal information while they are in transit over the internet.

Please note that orders are confirmed via e-mail, and we may also contact you via phone, postal mail or email with questions regarding your order. We may also email you occasionally with news about our products, services and events. If you would like to be removed from our email list, please contact us.
Back to Top

Remove Your Name From Our Lists At Any Time
To delete your name from the Kimmicca Designs email mailing list, click here. We appreciate your patience as it may take up to two to four weeks to process your request from the date of receipt. When you make subsequent purchases at kimmicca.com, you may provide contact information for customer service only and request that your name not be forwarded to our mailing list.
Back to Top

Privacy Policy Updates
Efforts to bring new services, and ideas to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site, and in our catalogue. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.
Back to Top

Questions Anyone?
If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here's how to contact us.

Phone:
Customer Service Department
202-363-8074
Monday - Friday, 9:00 a.m. - 5:00 p.m. (Eastern Standard Time)

Email:
info@kimmicca.com
Back to Top